Refund policy
Refund Policy
The Sonic Horn · thesonichorn.com
Last updated: September 2026
We want you to love your Sonic Horn. You've got 30 days from delivery to request a return, and that includes items bought on sale. If something's faulty, we'll make it right. Here's everything you need to know.
How to Start a Return
Email us at thesonichorn@gmail.com to kick things off. We'll reply with return instructions and the address to send your item to. Please contact us before sending anything back, as items returned without prior approval can't be accepted.
Return postage: for a change of mind return, you pay the postage to send your item back. If your item is faulty, damaged or wrong, we cover it.
Change of Mind Returns
Changed your mind? No problem. To be eligible, your item must be:
✓ In the same condition you received it
✓ Unused and uninstalled
✓ In its original packaging
✓ Accompanied by your receipt or proof of purchase
This applies to every item in our store, including discounted items. If you bought it on sale, the same 30 days apply.
Return postage for a change of mind return is paid by you. We recommend a tracked service so you can follow your parcel back to us.
Damaged or Faulty Items
Check your order as soon as it arrives. If your item is defective, damaged, or you've received the wrong thing, email us at thesonichorn@gmail.com straight away and we'll make it right. That's not negotiable for us. Please include a photo of the damage or fault so we can sort things out as fast as possible.
A genuine fault is covered even after the horn has been installed. Damage caused by incorrect installation, modification or misuse isn't a fault. If we need a faulty, damaged or wrong item sent back, we cover the return postage.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, and nothing in this policy limits those rights.
Not Eligible for a Change of Mind Return
✗ Items that have been installed, used, or modified (unless faulty)
✗ Gift cards
If you're unsure whether your item qualifies, just email us and we'll let you know.
Exchanges
We don't do direct swaps. The fastest way to get what you want is to return your item and, once the return is accepted, place a new order. This keeps things simple and means you get your replacement as quickly as possible.
European Union: 14-Day Right to Cancel
If your order is being shipped into the European Union, you have the right to cancel or return it within 14 days of delivery, for any reason and without justification. The item must be in the same condition you received it: unused, in original packaging, with proof of purchase. Our 30-day window above still applies too.
Refunds
Once we've received and inspected your return, we'll let you know whether it's been approved. If approved, the refund goes straight back to your original payment method within 10 business days. Your bank may take a few extra days to show it.
Paid with Afterpay or Klarna? Your refund goes back through them, and they'll adjust your remaining payments.
If 15 business days have passed since we approved your return and you haven't seen the refund, email us at thesonichorn@gmail.com and we'll look into it.
Your Car..... Your Sound.