Refund policy
Refund Policy
The Sonic Horn — thesonichorn.com
Last updated: June 2026
We want you to love what you bought. If something's wrong, we'll make it right. You've got 30 days from delivery to request a return. Here's everything you need to know.
How to Start a Return
Email us at info@thesonichorn.com to kick things off. We'll respond with return instructions and the address to send your item to. Don't send anything back before contacting us first — items returned without prior approval won't be accepted.
Once your return is accepted, we'll send you everything you need including the return shipping label and instructions on how and where to send the package.
What's Eligible for a Return
To be eligible, your item must be:
✓ In the same condition you received it
✓ Unused and uninstalled
✓ In its original packaging
✓ Accompanied by your receipt or proof of purchase
Items that show signs of installation, modification, or use may not be eligible for a full refund.
Damaged or Faulty Items
Check your order as soon as it arrives. If your item is defective, damaged, or you've received the wrong thing, contact us immediately at info@thesonichorn.com and we'll evaluate the issue and make it right. That's not negotiable for us.
Please include a photo of the damage or fault in your email so we can sort things out as fast as possible.
Exceptions — Non-Returnable Items
The following cannot be returned:
✗ Sale items
✗ Gift cards
✗ Items that have been installed, used, or modified
If you're unsure whether your item qualifies, just email us and we'll let you know.
Exchanges
We don't do direct swaps. The fastest way to get what you want is to return your item and, once the return is accepted, place a new order. This keeps things simple and means you get your replacement as quickly as possible.
European Union — 14-Day Cooling Off Period
If your order is being shipped into the European Union, you have the right to cancel or return it within 14 days of delivery, for any reason and without justification. The item must be in the same condition you received it — unused, in original packaging, with proof of purchase.
Refunds
Once we've received and inspected your return, we'll let you know whether it's been approved. If approved, the refund goes straight back to your original payment method within 10 business days. Your bank may take a few extra days to show it — that's on their end, not ours.
If 15 business days have passed since we approved your return and you haven't seen the refund, email us at info@thesonichorn.com and we'll look into it.
Your Car…… Your Sound.